Manager International Client Services

Capital One · London, Eng · hybrid We are seeking a Manager International Client Services to lead the operational delivery of our acceptance strategy across the United Kingdom. The successful candidate will be responsible for managing a team of operational professionals, setting clear goals, and building deep technical and operational capability within the team. Key responsibilities include: Managing, mentoring, and developing a team of operational professionals Setting clear goals, managing performance and capacity, and building deep technical and operational capability within the team Preparing the team to scale up volumes by driving process standardization and implementing consistent performance practices Driving the operational delivery of the Technical Quality of Acceptance strategy Leveraging strong technical understanding to supervise the end-to-end diagnosis and remediation of acceptance breakages Partnering closely with cross-functional peers to view the bigger picture and coordinate specialist resources Leading complex regional initiatives to strengthen technical acceptance resilience and improve monitoring and detection Building strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams Representing the UK Technical Quality of Acceptance function in governance forums and launch-readiness reviews The ideal candidate will have: People leadership experience, including direct management and talent development Experience within the financial services or payments industry, especially within the merchant to acquirer domain Strong executive presence and communication skills Ability to promote a risk-aware culture and ensure efficient and effective risk and compliance management practices Self-starter, creative solution-oriented mindset with solid teamwork skills In terms of benefits, we offer: Competitive pension and performance-based bonus schemes 25 days of annual leave, increasing with tenure Access to premium care through our private medical insurance Enhanced parental leave Up to £5,000 in funding for external qualifications