Manager of Product & Pricing Operations

Salesforce · Indianapolis, Indiana Salesforce is seeking a Manager of Product & Pricing Operations to lead the execution layer of the team responsible for product configuration, pricing systems, and operational readiness across the Lead-to-Cash cycle. The successful candidate will have hands-on knowledge of Salesforce Product, Pricing, and Quoting methodologies and data models. They will drive cross-functional programs from requirements through go-live and translate complex technical topics clearly to Finance, Legal, IT, and Product stakeholders. Key responsibilities include: Managing cross-functional operational workflows and ensuring CPQ and billing systems are validated and operationally ready before any initiative goes live Generating system and process requirements and influencing cross-functional programs to ensure outcomes match requirements Validating quoting, invoicing, and provisioning systems are fully configured and tested before go-live Providing support for New Product Introduction (NPI) cycles across Product Management, Legal, Finance, and IT Developing and delivering documentation, training, and office hours to help the team and cross-functional partners adopt system and process changes Building and maintaining a culture of documentation and knowledge-sharing Maintaining working knowledge of the CPQ ecosystem and identifying improvements to reduce manual steps and improve quoting accuracy Translating organizational priorities into a structured team backlog and communicating tradeoffs clearly when capacity is constrained Representing Product & Pricing Operations in multi-functional planning forums and serving as the primary point of contact for partners in Finance, Legal, IT, and Product Management Defining and enforcing data quality standards for product and pricing data and identifying systemic data quality issues Identifying specific sources of friction in the Lead-to-Cash cycle and driving targeted fixes Proactively identifying opportunities to modernize how the team works and piloting new approaches to operational readiness Evaluating and advocating for the adoption of AI and automation tools to improve operational workflows The ideal candidate will have: 5+ years in Product Operations, Revenue Operations, or a related function Hands-on experience with Salesforce product configuration objects (Product2, Price Books, CPQ) Demonstrated experience running multi-dependency programs from requirements through go-live Proficiency working directly in data tools including SOQL, Excel, and Tableau Ability to translate technical topics for non-technical stakeholders accurately and concisely Strong track record of managing multiple parallel workstreams and identifying risks proactively Demonstrated ability to identify gaps in existing processes or systems and bring forward concrete proposals to address them Interest in applying AI tools to operational workflows