Operations Governance Business Sr. Analyst

Cigna · Franklin, TN · 64,600 - 107,600 USD / yearly · remote We are seeking an Operations Governance Business Sr. Analyst to assist Agile Product Owners in delivering on enterprise initiatives, including eviCore Platform, Universal Clinical Experience (UCX), and Universal Provider Experience (UPX). Responsibilities: Gain an understanding of utilization management, claims operations, IT operations, and call center operations Develop operational specific expertise in becoming a subject matter expert in the technical and operational aspects of the company Provide operational expertise to client services and client operations managers in research and resolution of issues and requests Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs Build presentations and complete analyses to assist the Operations Product Owners in communications to senior management Translate business rules into pathway algorithms; evaluate existing pathways for operational efficiencies Document and maintain business workflows, pathways, requirements or support central teams that manage these functions Coordinate with key leaders to execute projects Qualifications: High School diploma or GED required. Bachelor’s Degree preferred. 2+ years of experience in healthcare operations or technology function. Demonstrated success leading initiatives toward operational improvement in technology and/or the healthcare fields Must have proficiency with MS Word, Excel and MS PowerPoint (Visio preferred as well) Ability to learn basic SQL queries as needed Ability to collaborate with various business partners & organize effectively Strong verbal and written communication skills Understanding of requirements creation and development General understanding of conditional logic. Ability to read HTML, JAVA, and visual basics for applications preferred. Agile Experience a plus This role is anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.