Senior Analyst Operations & Process Transformation

Mastercard · Bogota, Colombia We are seeking a Senior Analyst Operations & Process Transformation to join our Revenue Operations and Enablement department. The successful candidate will serve as an operational point of contact for our billing application, ensuring reliable day-to-day support and issue resolution in coordination with technology teams. Key responsibilities include: Identifying trends, recurring issues, and operational risks, and recommending process and product improvements Providing subject matter expertise on billing application functionality, invoicing processes, and downstream impacts Creating and maintaining job aids, operating procedures, user guides, and training materials related to the billing environment, applications, and invoicing processes Supporting change enablement through training sessions and knowledge transfer focused on the billing environment and systems Leading intake and vetting of enhancement requests, partnering with stakeholders to clarify business objectives, success measures, and priority Validating delivered solutions against requirements to ensure business outcomes are achieved Requirements: Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements Proven ability to manage multiple initiatives and priorities in a fast-paced environment Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes Proficiency in Microsoft Word and Excel, including analysis of billing data and invoice outputs