Japan EDI Superuser Support

3M · Taguig, PH The Japan EDI Superuser Support role is responsible for supporting stable and effective EDI operations for Japan. Key Responsibilities: Coordinate Japan EDI-related implementation and change activities Assess customer or system changes for EDI impact and coordinate required actions Support Japan EDI-related inquiries from customers and internal functions Monitor EDI transactions and identify abnormalities Support investigation and resolution of EDI operational issues Maintain operational documentation and records Support master-data related coordination and updates Prepare and coordinate Local IT tickets and related support documentation Participate in regular operational meetings Contribute to process improvements Support knowledge transfer and transition readiness Role Qualifications and Requirements: Native or near-native Japanese proficiency Strong customer-facing communication and stakeholder-management skills Proficiency in written and verbal English Experience in EDI, API, ERP systems, or related business process support is preferred Strong analytical and problem-solving skills Strong attention to detail and process discipline Experience with transaction monitoring, issue management, and process documentation is preferred Knowledge of SAP, IDoc, JSOL, ITSM/SFDC, VAN connectivity, EDI mapping, AS2, POA, ASN, or similar EDI concepts and systems is an advantage