Operations Manager

TaskUs · San Antonio, Texas · $117,000.00 - $175,000.00 per year · onsite We are seeking an Operations Manager to lead our team and drive business operations, ensuring the best possible customer experience for our clients. Responsibilities: Manage day-to-day business operations and a team, reporting to the Sr. Operations Manager. Utilize advanced finance knowledge for billing and invoicing. Serve as the point of contact for TaskUs client relationships, providing performance updates and presenting in business reviews. Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge. Implement an advanced coaching structure. Manage shrinkage to meet company goals (10%). Consistently meet key performance indicators (KPIs) such as CSAT, AHT, Resolution rate, and Shrinkage. Scale operations, drive performance management, and foster employee retention. Plan and execute teammate engagement activities with and without a budget. Conduct interviews for Team Leads and promote department culture. Multitask and manage multiple clients simultaneously. Ensure accountability in the safety and health management system. Define and allocate financial and technical resources for occupational health and safety. Ensure compliance with legal requirements and adopt effective provisions for hazard management. Collaborate in the development of activities for accident prevention and health promotion. Guarantee worker participation in occupational health and safety matters. Inform workers and stakeholders about occupational health and safety developments. Ensure worker training in occupational health and safety. Review the Occupational Safety and Health Management System (OSHMS) annually. Maintain communication with personnel regarding their occupational safety and health needs. Requirements: BPO experience preferred. Two years of experience managing supervisors in a call center environment (preferred). Two years of client management experience (required). Bachelor's degree in business administration or management (preferred). Excellent communication and presentation skills. What We Offer: Competitive industry salary ($117,000 - $175,000 per year). Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off. Opportunity to work in a dynamic environment with a People First culture. Job Expectations: Flexible schedule, potentially including evenings and weekends. On-site work at one of our offices. Competencies: Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills