Operations and Performance Lead

JLL · Hong Kong, SAR, China · onsite JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. The Operations and Performance Lead will spearhead continuous improvement initiatives across JLL's Regional operating model. Ensuring optimisation, efficiency, scalability, and alignment with business goals, while fostering a culture of operational excellence. Process Optimization & Standardization Identify, analyse, and redesign inefficient processes to improve productivity, quality, and cost-effectiveness. Implement a COE model across all core account functions. Drive overall standardisation and simplification of regional operating and governance frameworks. Continuous Improvement Lead projects to drive measurable improvements in key metrics. Train and mentor teams on operational excellence tools and methodologies. Act as the POC for all things data quality orientated. Drive implementation of a property compliance platform. Work in partnership with the Workplace & Technical teams to provide data and tools. Performance / Contractual Management Manage all KPIs and dashboards to track operational performance and ROI of initiatives. Conduct root-cause analyses and present data-driven recommendations. Client/Stakeholder Management Pro-actively develop and manage stakeholder relationships. Comply with all requirements of the Client MSA contract. Deliver an exceptional quality of service to the Client. Leadership / Staff Management/ Team Participation Lead a highly proactive, responsive, dynamic, and agile team. Actively encourage an environment that supports teamwork, co-operation, performance excellence, and personal success. Develop the team through performance assessments and training. Technology & Innovation Identify automation/digital transformation opportunities to streamline workflows. Stay updated on industry trends and best practices in operational excellence. Desired or preferred experience and technical skills Bachelor's degree; Master's/MBA preferred. Certifications: ISO 9001, PRINCE 2, Six Sigma. 10-15 years' experience in FM Real estate: Operational leadership, Contract Management, Compliance, Process improvement, or consulting roles. Proven track record in leading large-scale transformation projects. Expertise in Lean/Six Sigma, Agile, and change management.