Manager, Contract and Billing

Samsara · Remote - CA · $115,727.50-$175,050 USD · remote Samsara, a pioneer of the Connected Operations™ Cloud, is seeking a Manager, Contract and Billing to lead a new team of Contract and Billing Resolution Specialists. The successful candidate will be responsible for building and leading a team, defining and implementing processes, and partnering with various teams to resolve billing and contract issues. The role involves leading a team of 3-4 Contract and Billing Resolution Specialists, inheriting work currently handled by Customer Success Managers (CSMs) and their managers, and turning it into a repeatable, measurable, and scalable function. The Manager, Contract and Billing, will partner closely with CSMs, Sales, Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to resolve billing and contract issues. Key responsibilities include: Building and leading a new team of Contract and Billing Resolution Specialists Defining and implementing a repeatable, measurable, and scalable process for resolving billing and contract issues Partnering with various teams to resolve issues Setting up a system of record for billing and contract cases Acting as an escalation point for complex, sensitive, or high-dollar cases Defining handoffs, ownership, and service levels with other teams Building metrics and reporting for the function Fixing repeat causes of billing issues Partnering with Support, Finance, Sales Ops, and Product on billing improvement work Using AI to improve team efficiency Requirements: 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role 2+ years of experience managing people Experience building a team or function from scratch, or leading a major reorganization of an existing team Deep working knowledge of either the quote-to-contract side or the billing side Experience setting up or significantly improving a case management, ticketing, or request-routing system Strong investigative skills Sound financial judgment A record of driving results across teams Customer-facing communication skills Preferred qualifications: Experience working on both sides of the sales process and contracting, and the finance and billing process Managing a team that handled escalated or high-dollar billing or contract disputes Experience with Salesforce, NetSuite, and CPQ tools Familiarity with Zendesk, Gainsight, and Sweethawk Customer Success, Support, or account management background with customer-facing financial or contract work Built dashboards, service levels, or root-cause reporting that changed how other teams fixed their processes Exposure to subscription or hardware-plus-subscription billing AI First: Experience using AI tooling to drive efficiency and outcomes Strong bias for action and insistence on high standards