Safety System Implementation and Support Specialist

Fortrea · Pune We are seeking a Safety System Implementation and Support Specialist to assist with the overall safety system implementation, support, configuration, and migration-related activities. You will be responsible for providing this service to clients either as a support function to the client project groups or as a standalone business. You will provide all clients, both internal and external, with the appropriate quality of service in a safe and cost-effective manner. You will be expected to comply with the legal requirements of the Health & Safety at Work Act 1974, the COSHH regulations 1989, and the EC Directives 1992/3 as documented in the Company's Health & Safety Manual. Responsibilities: Leverage your strong combination of business and technical knowledge as a PV systems expert Evaluate proposed project ideas and software changes through technical impact analysis and estimated business value to contribute to decision-making Develop and document standard and ad hoc reports from the safety systems Drive meetings and develop the IT system strategy, compliance management, periodic system evaluation, and review the enterprise architecture of the system Support and educate end-users and sponsors Collaborate with the training team in developing safety system-specific training modules Initiate discussions with business stakeholders to understand business requirements and document user requirements Provide overall guidance and strategize the use of standard safety systems front-end reporting Participate in data migration activities and documentation related to migration Support change management and training of the systems Respond to mailbox queries Train team members on technical and functional aspects Complete work assignments to the highest quality standards, adhering to relevant SOPs Update departmental standard operating procedures, working practices, and guidelines Monitor the mailbox for system failures to resolve them promptly Look for ways to improve compliance, quality, and efficiency as a subject matter expert Perform user acceptance testing and complete required documentation Lead critical team projects and manage the team's workload Monitor staff projects' quality, timelines, and budgets Help staff identify resource or scope of work changes Communicate the status of projects to line management and project managers Manage discretionary expenses and spending within the team Work closely with leads to ensure efficient use of staff resources Carry out line management responsibilities for assigned staff Help encourage staff career growth and development Provide system support and technical support to team members Act as the lead overseeing technical planning for complex projects Represent the Systems team at internal project team meetings, client meetings, and audits Contribute to ongoing improvement of programming processes, methodology, and documentation Facilitate advanced technical expertise and share knowledge at department meetings Stay updated on new safety system practices, methods, and tools, regulatory practices, and industry trends Take care of project management activities and client communications Collaborate with key stakeholders, including follow-up on vendor deliverables and services Carry out end-to-end release management cycle of the IT system Manage stakeholder and vendor activities Qualifications: Life Science or IT/computing degree Experience in systems operations support role Experience working on validated document management systems Good working knowledge of Microsoft Office tools System integration knowledge Required skills: Change Management, Customer Relationship Management (CRM), People Management, Vendor Management Experience: 10+ years of experience with drug safety systems such as Argus/ARISg/Veeva Good team player and offer peer support as needed Ability to set priorities and handle multiple tasks Attention to detail Good written and verbal communication skills