Quality Governance Specialist, Merchant Core Operations

Grab · Petaling Jaya, Malaysia Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and ride-hailing. The Quality Governance Specialist, Merchant Core Operations role focuses on driving merchant data integrity across systems. You will own and maintain the Data Governance Dashboard, a key internal monitoring tool, using SQL and data analytics to pinpoint discrepancies and collaborate with cross-functional teams to resolve them at the source. Responsibilities Own and Validate the Dashboard: Maintain the Data Governance Dashboard to ensure data is accurate and up to date. Run regular validation checks, identify anomalies, flag discrepancies to relevant teams, and track them through to closure. Investigate Root Causes and Drive Fixes: Analyze data across systems, using SQL, data analytics, or diagnostic tools to trace discrepancies and quantify their impact. Identify recurring trends to pinpoint root causes and process gaps, then propose actionable fixes to cross-functional teams and refine them based on feedback. Expand Detection Coverage: Identify gaps in current dashboard coverage. Propose new detection rules/checks and collaborate with stakeholders to build, test, and deploy them. Requirements Experience: Around 2 to 3 years in operations, data quality, analytics or a related field. Dashboard & Analytics: Hands-on experience maintaining or building dashboards in tools such as Superset or Tableau. Strong in Excel and Google Sheets (complex formulas, pivot tables) for rapid analysis and reporting. SQL: Able to write SQL queries independently (joins, aggregations, filtering) to investigate and validate data across systems. Structured Thinking: Breaks down unclear problems, forms a hypothesis, tests it with data and lands on a clear recommendation. Ownership & Stakeholder Management: Takes full ownership of the Data Governance Dashboard and its outcomes, delivering end to end and raising blockers early. Works closely with Operations, Commercial and COE teams, builds trust, communicates clearly, and follows up persistently until discrepancies are resolved and actions are closed. Benefits Term Life Insurance and comprehensive Medical Insurance GrabFlex benefits package Parental and Birthday leave Love-all-Serve-all (LASA) volunteering leave Confidential Grabber Assistance Programme FlexWork arrangements