Project Manager

Cisco · Hong Kong This role leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure, ensuring alignment with customer business goals and Cisco's strategic objectives. The position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction, and provides regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs) to ensure transparency and alignment across delivery and customer adoption goals. Responsibilities include managing project-level budget execution, ensuring operational excellence through accurate project reflection in Cisco's systems and tools, overseeing financial forecasting and reporting, and maintaining compliance with delivery governance standards. The role also coordinates with Cisco's vendor management teams to source bids, recommend partner selections, and create statements of work (SOW) and terms and conditions (T&Cs), while collaborating with SDMs, who have final accountability for partner selection, SOW approval, and performance. Additional duties include maintaining project governance by managing invoicing, payment tracking, and forecasting processes, executing change management strategies to ensure operational discipline and adherence to Cisco's business standards, applying AI and automation tools to streamline planning, reporting, risk detection, and closeout activities, and championing continuous improvement through lessons learned, retrospectives, and knowledge sharing across teams and engagements. Key Responsibilities: Typically responsible for delivery of large-scale, strategic projects or programs, ensuring profitability and customer satisfaction Leads cross-functional collaboration across Cisco, partners, and customers to ensure alignment on scope, delivery process, and operational governance Drives alignment with customer stakeholders and provides technical oversight Ensures strategic delivery data is accurately reflected across Cisco systems to support governance, forecasting, and partner alignment Shapes delivery approaches based on deep understanding of customer business and lifecycle Acts as a trusted advisor to high-value leaders (e.g., IT and CXOs) influencing key business decisions Expands customer relationships and opportunities, partnering with a range of Cisco stakeholders to offer tailored and comprehensive solutions Coordinates and negotiates contract change requests with customers and sales teams in support of Service Delivery, may lead the process in the absence of an assigned Service Delivery Manager to ensure continuity and alignment with delivery objectives Presents program status and areas requiring decisions to executives, and leverages cross-functional purview to inform status discussions Leads planning, design, and implementation of complex project plans and delivery timelines that address current customer needs and anticipate future challenges Oversees execution across workstreams, monitors delivery health, and activates early interventions in collaboration with SDM and CXM Anticipates and mitigates cross-functional risks through scenario planning, resource reallocation, and stakeholder alignment Monitors delivery performance and financial health using Cisco tools, ensuring accurate tracking in revenue, cost, and margin across Cisco’s operational tools Manages partner coordination and oversees contract change management processes, ensuring SOWs and T&Cs align with delivery and financial plans Provides project/program expertise and leverages in-depth knowledge of multiple engineering/technical domains to achieve program outcomes Shapes delivery plans using deep understanding of product capabilities, limitations, and integration points Partners with engineering and AI teams to identify automation or transformation opportunities aligned with program goals and custo