Director of Operations

TaskUs · San Antonio, Texas · $117,000.00 - $175,000.00 per year · onsite We are currently seeking a dynamic and visionary Director of Operations to lead a premier, high-growth campaign in the financial technology sector. In this role, you will be the strategic anchor of the department, driving client satisfaction, scaling operations, and empowering a large matrix of Operations Managers, Team Leaders, and frontline staff. You will oversee a wide spectrum of responsibilities, requiring both seamless multitasking and executive-level strategic thinking. Key Responsibilities : Strategic Leadership & Execution: Oversee and direct the day-to-day activities of a complex, large-scale campaign, ensuring alignment with both client objectives and internal company goals. Performance & Goal Attainment: Develop individual and team KPIs. Guide, mentor, and empower Operations Managers to consistently meet, deliver, and exceed all performance metrics. Client Relationship Management: Serve as the primary operational point of contact for the client. Cultivate a productive, transparent business relationship focused on delivering exceptional service and rapid problem resolution. Cross-Functional Collaboration: Maintain an open and seamless line of daily communication between frontline staff, campaign leadership, cross-functional departments, and senior management. Talent & Capacity Planning: Manage all aspects of operations staffing, including forecasting, temporary coverage, and training initiatives to ensure optimal service delivery and continuity. Process Optimization: Assist the Senior Director and VP of Operations in designing, refining, and implementing robust operational procedures, ensuring strict compliance across all established policies. Requirements: Leadership Experience: At least 3 years of senior leadership experience in the BPO industry, specifically at the Senior Operations Manager (SOM) or Director level. Fintech Background: Proven experience managing operations, compliance, or customer experience within the financial technology (Fintech) or digital banking sector. Proven Track Record: Demonstrated success in meeting and exceeding aggressive business targets, rapidly scaling operations, and driving high employee retention rates. Client Management Skills: Exceptional ability to build and nurture productive, executive-level relationships with clients. Core Competencies: Strong organisational, analytical, and managerial skills. We need a leader who possesses a professional, courteous, and highly resilient attitude. Technical Proficiency: Strong computer literacy with high proficiency in Google Suite applications. Communication: Excellent verbal and written communication skills to effectively translate complex operational realities to both staff and senior leadership. Flexibility: Willingness and ability to travel as needed to support business operations. On-Site Presence: Must be able to work on-site at our New Braunfels location. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Salary Range: $117,000.00 - $175,000.00 per year. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.