Head of Regional Payment Operations - LATAM & MEA Region

Wise · São Paulo, Brazil · hybrid Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. We're seeking a strategic and experienced Head of Regional Payment Operations to lead our teams across Latin American and Middle East & African corridors. You’ll play a key leadership role within our global Payment Operations group, directly managing senior function leads and indirectly overseeing over 40+ professionals, across multiple locations. Responsibilities Build, lead and grow high-performing payment operations teams Ensure compliance and SLA excellence across multiple currencies and schemes Drive efficiency and scalability through AI, automation, and process transformation Partner cross-functionally to scale our payments infrastructure Qualifications 5+ years total in payments or ops leadership roles in a global environment Domain knowledge of payment schemes Experience scaling ops orgs via automation and AI Strong compliance and risk management awareness Background in financial services (FinTech, PSPs, banks) Exceptional written/oral communication in Portuguese and English Excellent cross-functional stakeholder communication Nice-to-Have Product background or experience launching payment products AI/ML or automation tools experience in ops Technical understanding of APIs or system architecture Led international teams or expansion projects Benefits RSU’s in a rapidly growing company An annual self-development budget Health and dental allowance for you and your dependents - CarePlus (Master I) Company-paid: Life Insurance, and an EAP program Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually A paid 6-week sabbatical leave after four years 8-weeks of paid parental leave, after a year with us and child care assistance Transportation vouchers Meal (708 BRL per month) and food (1,166 BRL per month) vouchers TotalPass access to 3,500 gyms and studios throughout Brazil