Supervisor

ABM UK · Speke, Liverpool · Competitive We are seeking a Supervisor to join our team at Liverpool Airport, responsible for supervising all PRM staff on shift, working with the Control Team, and ensuring compliant use of systems to assist passengers. The successful candidate will have a competitive pay rate, working a shift pattern of 4 on 4 off, 40 hours per week. Key Responsibilities: Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met. Implement and maintain effective planning and allocation of resources. Manage all operational staff on shift to deliver a service consistent with Contract SLA'S. Complete delay reports and submit to relevant airlines. Note take alongside Operations Managers in investigation meetings. Responsible for training and development of staff and areas requiring improvement. Assist Operations Managers in maintaining staff discipline and conformance. Liaise with Airline on Duty Staff and other regulatory bodies. Communicate with Controllers regarding potential problems. Ensure staff are using systems appropriately to record correct data. Monitor ramp team activities through visual inspections and quality assurance checks. Investigate and report incidents or occurrences. Monitor staff/team sickness and absence. Challenge and investigate poor performance. Ensure company uniform policy is adhered to. Conduct performance meetings. Keep Operations Manager updated on correspondence and daily activities. Take appropriate action if standards are not met. Monitor additional revenue opportunities. Coach staff where required. Support resolution of customer complaints. Requirements: Previous experience of primarily working in a similar role is desirable. Must have the right to work in the UK. Must pass a DBS check. Must be able to provide 5 years reference information. Must have a full UK driving license. Behaviors: Excellent communication & interpersonal skills. Flexibility. Innovative. Achievement orientated. Energy/Drive. Benefits: 24/7 GP support Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work