Productivity & Engagement Associate

Grab · Palembang, Indonesia Grab is Southeast Asia's leading superapp, providing services such as food delivery, financial management, and ride-hailing. The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang. Key Responsibilities: Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs. Organize driver engagement to implement coaching, quality improvement, and retention programs. Manage financial governance for payment collection and escalate overdue payment. Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery. Requirements: Minimum Bachelor's degree from any major. At least 3 years of experience in a similar role. Experience in driver engagement and retention. Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates. Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions. Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues. Experience designing driver programs that balance productivity goals with sustainable partner support. Benefits: Term Life Insurance and comprehensive Medical Insurance. GrabFlex, a benefits package that suits your needs and aspirations. Parental and Birthday leave. Love-all-Serve-all (LASA) volunteering leave. Confidential Grabber Assistance Programme. FlexWork arrangements such as differentiated hours.