Administrator

Bupa · Canary Wharf · £30,500 pa We are seeking a customer-focused Administrator to join our team at one of our Canary Wharf clinics. You will provide essential front-of-house and back-office support to ensure our patients receive outstanding service. Responsibilities: Working on reception, greeting and welcoming customers, and supporting the customer journey throughout the centre Ensuring all customers have the correct paperwork to support their visit – appointment packs, clinical file preparation, and consent forms Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes Key Skills / Qualifications needed for this role: Proven experience delivering exceptional, client-focused customer service Previous experience in an administrative role; experience in healthcare is desirable but not essential Strong time management skills and flexibility – you will need to adapt quickly and support different areas throughout your shift Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications Benefits: 25 days holiday pa, increasing through length of service, with option to buy or sell Bupa Health Trust (health insurance) as a benefit in kind 24/7 Anytime HealthLine (confidential, round-the-clock service) Healthy Minds - 24/7 employee assistance programme Family Mental HealthLine EDF Energy discounts Competitive pension scheme MyGymDiscounts - discounts on gym memberships and online workout programmes Mortgage advice (free mortgage advice from an independent mortgage broker) My Bupa Extras - shopping discounts and cashback deals platform