Manager, Operations, Global Markets

Mastercard · New York City, New York · $136,000 - $223,000 USD Mastercard is seeking a Manager, Operations, Global Markets to partner with teams across the Global Markets organization to drive execution of enterprise priorities and strengthen the effectiveness of the Global Markets operating model. The role focuses on improving business performance, enhancing governance, standardizing processes, increasing organizational transparency, and ensuring alignment across Mastercard's 200+ markets. Key responsibilities: Translate Global Markets strategic priorities into clear execution plans, ownership, milestones, and measures of success. Support business planning, performance management, and prioritization across Global Markets. Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes. Lead cross-functional operational initiatives in partnership with regional, business, and functional teams. Identify opportunities to simplify, standardize, and improve processes across Global Markets. Establish and strengthen governance, operating rhythms, and escalation mechanisms that improve transparency and accountability. Structure complex and ambiguous business challenges, identify root causes, and translate insights into practical actions. Use qualitative and quantitative insights to identify operational challenges, performance gaps, and improvement opportunities. Coordinate across regional and functional stakeholders to align priorities, manage dependencies, and maintain momentum against key initiatives. Provide leadership with clear visibility into performance, progress, risks, decisions, and areas requiring intervention. The Manager will help establish effective governance, performance management, and operating rhythms; coordinate cross-functional efforts; monitor progress against key objectives; and communicate insights and recommendations to Global Markets leadership. The role requires strong analytical, problem-solving, and stakeholder management skills, as well as the ability to drive execution in a complex, global environment. In terms of benefits, Mastercard offers a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Benefits for full-time employees generally include insurance, flexible spending account and health savings account, paid leaves, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, and many more.