Senior Operations Manager

TaskUs · Detroit, Michigan · $97,000.00 - $145,000.00 per year · onsite We are seeking a Senior Operations Manager to oversee day-to-day business operations, including performance, billing, and PNL, for our AV Rider Assistance & Dispatch unit. As a Senior Operations Manager, you will manage a high-performing team, design and scale response frameworks, drive KPI excellence, and ensure compliance with regulatory standards. Responsibilities: Manage day-to-day operations business, including performance, billing, P&L, and resource forecasting for a growing fleet. Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy. Design and scale response frameworks that accommodate unique AV challenges. Drive KPI excellence across specialized AV metrics. Meet with Senior Management and clients as needed to continue business growth. Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation. Own the hiring and talent development pipeline. Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change. Requirements: Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments. Autonomous Vehicle Experience is a must. BA/BS degree preferred. Experience managing supervisors, as well as coaching and developing teammates. 20% travel required. What We Offer: Competitive industry salaries ranging from $97,000 to $145,000 per year. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off.