Learning & Education Specialist

Anthropic · San Francisco, CA · $165,000-$210,000 USD · hybrid The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Learning & Education Specialist, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. Responsibilities: Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise Build feedback loops to understand where the team needs additional support or training Requirements: 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company Data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness Strong communication skills with the ability to distill complex technical concepts into engaging learning experiences Excellent cross-functional collaboration, particularly with Product, Engineering, and Support teams Proactive and solutions-oriented, with excellent program management abilities Nice to have: Background in instructional design or adult learning principles Experience scaling or evolving onboarding or L&D programs as a team grows Experience with support or customer-facing teams specifically The annual compensation range for this role is $165,000-$210,000 USD.