Manager/Sr. Manager, Success Strategy & Operations

Salesforce · Madrid, Spain We are seeking a Manager/Sr. Manager, Success Strategy & Operations to join our Programs & Strategy team within Account Success. This high-impact role will partner closely with the head of one of the Account Success Operating Units to deliver a blend of strategic planning, analysis & insights. Responsibilities: Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team Build executive-level presentations for global leadership reviews and support quarterly business reviews Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team Requirements: Strong business acumen and stakeholder management experience Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights Excellent presentation and executive engagement skills Outstanding written and verbal communication skills Demonstrated success in-fast paced and agile business environments Proven track record to structure and transition sophisticated problems to solutions Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud Flexible schedule, the ability to work with our global Account Success teams in different time zones Ability to travel on a quarterly basis Right to Work in Spain & Fluent Spanish or Italian, next to fluent business English