Operational Support Specialist

London Stock Exchange Group (LSEG) · Taguig City Provides operational support for Third-Party Approvals (TPA), Vendor Query Management (VQM), and exchange/specialist data permissioning and approval activities. Reviews and processes requests related to third-party exchange and specialist data, as well as services from supported direct-billed vendors, ensuring compliance, accuracy, and alignment to service level agreements. Collaborates with internal collaborators and external data providers to deliver timely request fulfillment, support business objectives, and provide a seamless customer experience. Key Responsibilities and Accountabilities Supports the end-to-end processing of approval, enquiry, and request-for-service cases, ensuring accurate approval validation, data extraction, and third-party service permissioning within agreed service levels. Reviews approval requests, third-party vendor services, and entitlement requirements to ensure compliance with applicable policies and licensing obligations. Processes and maintains request records in Salesforce and other business systems, ensuring data accuracy and integrity throughout the request lifecycle. Performs validation and review activities to ensure requests meet compliance, licensing, and commercial requirements prior to approval and fulfillment. Consistently meets productivity, quality, and service level targets while maintaining a high level of accuracy and compliance. Collaborates with Accounts teams, Compliance, System Support teams, external third-party stakeholders, and vendors to facilitate timely resolution of requests and operational inquiries. Applies strong process, product, and system knowledge to independently resolve complex requests and stakeholder concerns. Handles both standard and complex cases involving exchange and specialist data access, third-party vendor services, and user/client entitlements. Builds knowledge of upstream and downstream processes to identify risks, resolve issues effectively, and support operational excellence. Supports continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Handles the full permissioning process, including activation and deactivation, with accuracy and accountability, while collaborating with internal teams and external partners to deliver a seamless customer experience. Qualifications and Experience Proficiency in Microsoft Excel, including data analysis, reporting, and data management functions. Proficiency in Microsoft Office applications, including Outlook and Teams. Knowledge of Salesforce, Siebel, or similar systems is an advantage, or the ability to learn new systems quickly. Passion for delivering quality service and finding opportunities for process improvement. Knowledge of third-party approval processes, exchange and specialist data licensing, or entitlements is an advantage. Demonstrates strong analytical, problem-solving, and decision-making skills. Applies sound judgment while balancing customer needs, compliance requirements, and business objectives. Solid attention to detail with the ability to handle multiple priorities in a fast-paced environment. Effective communication, stakeholder management, and collaboration skills, with the ability to build positive working relationships across teams. Ability to independently handle complex requests while maintaining service quality and compliance standards. Demonstrates curiosity, adaptability, and a willingness to learn. Open to supporting global operations across varying schedules based on business requirements.