Airport Control Shift Lead

Heathrow Airport Limited · London · onsite The Airport Control Shift Lead plays a crucial role in managing Heathrow's Airport Control operations in the Airport Operating Centre (APOC). You will lead and coordinate day-to-day operations, ensuring a swift response to incidents and enquiries across the airport. As a key member of the team, you will be responsible for: Leading and coordinating Airport Control operations, acting as the primary link with AOM, ACM/ACOM, and wider stakeholders Line managing and supporting the team, overseeing wellbeing, performance, training, and ensuring adequate shift coverage and effective time management Overseeing incident management, ensuring SOPs are followed, accurate records are logged, and appropriate responses/resources are deployed Monitoring systems, faults, and incident trackers, ensuring timely resolution, escalation of critical issues, and operational readiness Acting as the key escalation point and liaison during incidents, coordinating communication between operational teams, senior management, and external partners Driving operational excellence through continuous improvement, consistent standards, stakeholder service, and effective handovers The ideal candidate will have: The ability to remain calm and perform effectively under pressure in a complex, fast-paced environment Strong organisational skills with the ability to manage multiple tasks and competing demands effectively Effective communication and influencing skills across all levels The ability to demonstrate sound judgement and decision-making when handling sensitive incidents or challenging situations Experience in Airport Operations, ideally with at least 12 months in a multi-stakeholder operational environment Familiarity with Heathrow's terminal and airfield geography This is a full-time, permanent role with a shift pattern of 12-hour shifts, both early and late, in a 4-on 4-off pattern. CTC clearance is required, which necessitates UK residency for the past 3 years.