Document Processor

Cigna Healthcare · Bengaluru, India We are seeking a Document Processor to organize and process the flow of incoming and outgoing documents in a back-office environment. Responsibilities: Receive and document claims, both electronic and paper claims Sort, process, and vet claims for accuracy and assign them correctly Manage files, classify data, and compile reports Transfer received claims electronically to various platforms Manage the flow of claims between members and providers Process member and provider claims within stipulated turnaround times Handle different channels for receiving claims Cross-reference emails from members and providers for further processing Perform any other allocated tasks Requirements: Active language knowledge of English (additional languages are a plus) Execute assignments accurately and pay attention to detail Plan and organize tasks independently Excellent time management skills with ability to prioritize tasks Uphold discretion when handling confidential information Handle large quantities of paper and electronic documents Work under pressure to deliver consistent results Self-driven and able to work with minimal supervision Collaborate effectively within a team Proficient in using spreadsheets, word-processing software, and CRM systems like Salesforce Assume ownership for achieving personal results Focus on customer needs while executing tasks Adapt to a changing environment