Area Manager

SWIGGY · Pune, MH · onsite As an Area Manager at Swiggy, you will lead a team of fleet managers to optimize operations efficiency and achieve performance targets. Key responsibilities include: Leading and managing a large team, setting performance expectations and goals Liaising between implementation, operations strategy, and ensuring seamless order fulfilment, logistics, and customer experience Performing cost analysis, reporting, and managing schedules, quality initiatives, and process changes Designing and executing employee retention plans and making staffing and training decisions Improving systems, processes, and policies to support management reporting and business metrics Ensuring a disciplined fleet of delivery executives, resolving disputes, and maintaining a healthy work environment Supporting the design and rollout of pay-out structures that motivate and reward desired behaviours and performance Ensuring flawless delivery services, meeting or exceeding customer satisfaction ratings, and providing coaching and feedback sessions The ideal candidate will have: A postgraduate degree with 4-6 years of experience in process design and operations implementation, preferably in logistics/supply chain management Strong operational, analytical, and numerical skills, with the ability to use data effectively Excellent leadership, time management, and communication skills, with experience managing blue-collar employees A passion for delivering a positive customer experience and maintaining composure in difficult situations