Associate Operations Representative

RBC · Halifax, Nova Scotia The Associate Operations Representative is responsible for processing routine data and online input of transactions using a basic understanding of products and processes. Responsibilities: Follow standard processes as outlined in Folio guidelines policy, process and procedures, referring items outside established standards to the Manager. Process work volumes and provide consistent service within established benchmarks, contributing to the achievement of business SLA/KPI. Examine all documents for completeness and take full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities, ensuring a balanced focus on enhanced client experience. Understand, accept, and support change as it relates to their role and the commitment to client fulfillment. Exercise due diligence in following operational risk policies, procedures, standards and guidelines. Ensure all authorities for the role are reviewed, understood, and adhered to. Take personal accountability for high achievement; actively participate in weekly coaching routines and learning opportunities to improve their individual and team contribution. Support a client-first mindset through communication and demonstrated positive behaviours. Requirements: Client Focus Efficient and accurate data entry abilities. Ability to work in high-volume and strict timeframe deadlines. Ability to lift at least 50 pounds. Nice to Have: Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing). Job Skills: Communication Critical Thinking Customer Service Interpersonal Relationship Management Operational Delivery Process Improvements Time Management