Global Head of Razer.com

Razer · Singapore Join Razer's global mission to revolutionize gaming. As the Global Head of Razer.com, you will lead Razer's global direct-to-consumer e-commerce / online business, owning Razer.com P&L and leading the team to deliver a premium shopping experience, driving revenue growth, profitability, and customer lifetime value. Responsibilities: Commercial P&L Ownership: Own the global P&L for Razer.com, driving revenue growth, margin, and profitability. Digital Commerce Leadership: Lead and develop the global Razer.com team across merchandising, digital marketing, CRM, sales operations, web platform operations, site UX/UI, and analytics. Consumer Shopping Experience: Grow traffic and conversion, delivering a best-in-class shopping experience. Brand Consistency: Partner with Global Marketing to ensure consistent brand experience across Razer's digital channels. Customer Growth Strategies: Develop and execute customer acquisition, retention, and lifetime-value strategies. Regional Alignment: Work with regional sales and marketing leaders to localize the experience. Product Feedback: Share customer and performance insights with product and business leaders. Order Fulfilment and Operations: Own end-to-end order operations, including order management, warehousing, and logistics. Inventory and Demand Planning: Partner with Supply Chain and Product teams on demand forecasting and stock allocation. Platform and Technology Roadmap: Own the Razer.com platform and technology roadmap. Experimentation and Personalization: Drive a culture of continuous testing and conversion rate optimization. Loyalty and Ecosystem Integration: Integrate Razer.com with Razer's account, loyalty, and rewards ecosystem. Compliance and Governance: Ensure Razer.com complies with data privacy, consumer protection, tax/VAT, and accessibility requirements. Budget and Vendor Management: Manage the Razer.com marketing and technology budgets. Team Leadership and Talent Development: Build a high-performing team culture. Pre-Requisites: Bachelor's degree in Business, Marketing, or a related field; MBA preferred. 12+ years of e-commerce or digital commerce experience, including 5+ years leading large teams. Proven P&L ownership of a direct-to-consumer or e-commerce business. Experience in consumer electronics, preferably gaming peripherals. Strong grasp of the e-commerce technology stack. Proven experience running international e-commerce operations. Track record in experimentation, conversion rate optimization, and applying AI to personalization. Data-driven decision maker. Experience working across global and regional teams. Strong stakeholder management skills. Excellent leadership, communication, and interpersonal skills. Passion for gaming and the Razer community is a strong advantage. Ability to travel up to 25% of the time.