Manager, Business Development Support

Mastercard · Bogota, Colombia The Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. Key Responsibilities: Sales Lifecycle Management: Support BD teams across the full deal lifecycle,from opportunity creation to deal closure and post-sales execution. Ensure timely progression of opportunities through internal approval workflows. Act as a central coordinator across Sales, Finance, Legal, and Delivery teams. Deal Structuring & Commercial Support: Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines. Support development of business cases, pricing models, and commercial constructs. Ensure deal structures comply with internal policies and margin expectations. CRM (Salesforce) Governance & Hygiene: Own creation and maintenance of accurate and complete opportunity records in Salesforce. Ensure data integrity, completeness, and adherence to CRM standards. Support pipeline reporting, forecasting, and performance tracking. Pricing & Approvals: Facilitate pricing processes including coordination with Finance and Pricing teams. Support preparation and submission of pricing approvals and documentation. Ensure proper documentation of pricing assumptions and approvals in systems. Contracting Support: Coordinate contract creation processes using internal tools. Liaise with Legal, BD, and other stakeholders to ensure timely contract execution. Track contract status and ensure alignment with approved deal terms. Post-Sales Support (Revenue & Billing): Enable smooth transition from sales to delivery and billing teams. Ensure accurate setup of deals in billing and revenue management systems. Support issue resolution related to invoicing, revenue recognition, and client queries. Process Improvement & Enablement: Identify opportunities to streamline sales and operational processes. Drive standardization and automation across deal support activities. Develop documentation, playbooks, and training materials for BD teams. Qualifications & Experience: 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles Strong understanding of sales lifecycle processes in a B2B environment Experience with CRM platforms (Salesforce preferred) Exposure to pricing, contracting, and billing processes Strong commercial acumen and deal structuring capability High attention to detail and process rigor Excellent stakeholder management and communication skills Ability to manage multiple priorities in a fast-paced environment Analytical mindset with proficiency in Excel and reporting tools Problem-solving and continuous improvement orientation