German-speaking Warranty Administrator

Ford Central and Eastern European Sales LLC · Szentendre, Kozep-Magyarorszag · hybrid Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administrator in our Szentendre office. Responsibilities: Process dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland) Handle dealer enquiries regarding parts goodwill (non-CLP) in accordance with regulations Support Ford dealers with warranty processing or general warranty topics using instructions from the warranty manual, Ford PTS, DACH dealer portal, and other warranty-relevant documents Assist in problem-solving for dealers regarding system and process steps with respective departments in cooperation with technical service and other internal departments, including GBS (in German and English) Answer warranty-related queries from the Ford Customer Relation Centre Perform changes to vehicle warranty start dates in cooperation with GBS Representation in all areas of warranty processing, such as the Components for Free process Send-in deadline extensions for over-aged warranty claims according to internal specifications Qualifications: Vocational training with a technical (vehicle) background Preference given to employees from the automotive industry (dealer workshop or manufacturer) Deep knowledge of all Ford guarantee topics necessary Good knowledge of vehicle technology Communication skills Understanding of the German Ford/dealer organization Knowledge of warranty policies Knowledge of OWS-Online Knowledge of Microsoft Office (especially Outlook, Excel, and Word) Knowledge of Microsoft Power Automate Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory What we offer: Being part of a fully supportive, collaborative, and dynamic team Hybrid working model - 4 office days required Cafeteria – Benefits package, annual bonus, etc. Discount for new and used car purchase, and the chance to try recent models during test driving days