Channel Sales Support Agent

Square · London · remote The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person,making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. Responsibilities Support & relationship-building Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes Build and maintain strong working relationships with independent contractor sales teams Provide product knowledge, pricing information, sales collateral, and technical guidance Coordination & problem-solving Work with internal teams across the business to resolve sales inefficiencies and remove blockers Identify recurring problems and partner with management to implement lasting solutions Provide phone and face-to-face support when needed Operations & administration Maintain and update sales documentation, playbooks, and resource libraries Process commission calculations for UK and Europe sales teams in coordination with finance Keep systems and information current so teams always have what they need Requirements 1–2 years in sales support, channel management, technical support/implementation, or customer service Experience with CRM systems (Salesforce, HubSpot, or similar) Proficiency in Google Workspace and AI tools Familiarity with B2B sales processes and sales cycle management Basic understanding of sales reporting and analytics Preferred Qualifications Experience working with self-employed contractors, distributors, sellers, or channel partners Work Environment Location: Remote-first (office optional) Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required) Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events) Equipment: Computer, headset, and necessary software provided