Commercial Account Executive

Zendesk · Austin, Texas · $191,000.00-$287,000.00 · hybrid Join Zendesk as a Commercial Account Executive, driving top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion. You will leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities. Key responsibilities include: Building trusted customer relationships and introducing transformative solutions Managing and nurturing customer relationships using digital engagement and automation tools Developing and presenting compelling, data-backed ROI and value cases Collaborating with Solutions Engineers, AI Specialists, and internal teams to guide cross-functional co-design of innovative solutions Continuously anticipating AI market trends and competitor moves to inform deal strategies Requirements: BA/BS degree or equivalent relevant experience At least 3 years of success in B2B sales or solution engineering, ideally in SaaS Demonstrated ability to navigate and close complex, value-centric sales cycles Advanced communication, negotiation, and deal-closing skills Proficiency in utilizing AI, analytics, and digital sales tools The US annualized OTE range for this position is $191,000.00-$287,000.00 with a pay mix of 50/50 (base/commission).