Mart Merchant Partner, Southern Sumatra

Grab · Palembang We are looking for a dynamic Mart Merchant Partner for South Sumatera. You will be the driving force behind the growth of our GrabMart merchant ecosystem in the region. You will lead a dedicated team of Account Managers and Merchant Acquisition, using a data-driven approach to improve territory coverage, boost merchant sales, and ensure seamless operational execution. Key responsibilities: Lead, mentor, and evaluate Account Management and Merchant Acquisition teams to foster a good performance culture and consistently achieve regional KPIs. Define merchant visit priorities and territory coverage by analyzing transaction volumes, campaign adoption rates, and historical visit metrics. Drive merchant revenue by boosting participation in Grab promotional campaigns, advertising solutions, and sales initiatives. Oversee the end-to-end merchant lifecycle across the territory, ensuring optimal account allocation, seamless onboarding, and rigorous data integrity. Serve as the primary escalation point for complex merchant issues, partnering with cross-functional teams to deliver rapid, effective resolutions. Track territory metrics and deliver regular reports with actionable insights for senior leadership. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. 2+ years in Sales, Account Management, or Business Development, preferably within e-commerce, FMCG, quick commerce, food delivery, or tech. Minimum 2 years of proven experience leading, coaching, and managing commercial or operational teams. Deep understanding of quick commerce, O2O, digital marketplaces, and online grocery/fresh market dynamics. Familiarity with the merchant landscape and market dynamics in Palembang and South Sumatra. Advanced Microsoft Excel proficiency. Bilingual proficiency in Bahasa Indonesia and business-level English. Benefits: Term Life Insurance and comprehensive Medical Insurance. GrabFlex benefits package. Parental and Birthday leave. Love-all-Serve-all (LASA) volunteering leave. Confidential Grabber Assistance Programme. FlexWork arrangements.