Renewals Manager

Cisco · Cairo, Al Qahirah You will lead, direct, and improve the on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across your assigned geographic region. Responsibilities: Forecasting revenue accurately and running quota delivery across your assigned customer segments. Leading and mentoring a team of Renewals Managers and people leaders to drive professional growth and high-level performance. Partnering closely with CX Renewals Specialist leadership to ensure competitive differentiation across all Cisco architectures. Co-creating renewal strategies with account teams by using insights from Customer Success Executives and cross-functional partners. Building and implementing best-in-class processes for install base reconciliation and customer validation in partnership with CPS. Driving the adoption of new metrics, including ATR, RR, OTR, and IARR, to ensure consistent performance across the organization. Minimum Qualifications: Bachelor’s degree or equivalent experience in business, technology, or a related field. 8+ years of experience in renewals, sales, or customer success, including at least 3 years in a people management capacity. Consistent track record of managing and delivering multi-million dollar revenue quotas with consistent forecast accuracy. Demonstrated experience leading cross-functional teams to align renewal strategies with customer procurement cycles. Experience leading strategic negotiations with executive-level stakeholders to secure high-value contract renewals. Preferred Qualifications: Expertise in using CRM tools and data analytics to optimize renewal workflows and identify expansion opportunities. Advanced knowledge of Cisco’s renewal architectures, including Enterprise Networking, Security, and Collaboration. Advanced knowledge of CX Service Renewals, Cisco Buying Programs, and Premium Service upsell strategies. Demonstrated ability to influence cross-functional stakeholders and build long-term customer partnerships. Experience in designing and implementing process improvements for complex, multi-architecture renewal cycles. Strong coaching skills with a focus on talent retention and team development within a global environment.