Sr. Customer Account Executive, Mexico and Central America

Braze · São Paulo · hybrid At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. What You'll Do As an Account Manager for the LATAM team, you will drive customer retention and expansion across Braze's strategic client base in Mexico and Central America. This is a high-impact, hybrid role based in Mexico City, where you will partner closely with leading B2C brands, helping them maximize value and scale their customer engagement strategies using Braze. Key Responsibilities: Account Management & Growth Own and manage a portfolio of key accounts in Mexico and Central America, acting as the main point of contact for all commercial needs. Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities. Identify and cultivate relationships with decision-makers and influencers within client organizations. Navigating Sales Stages & Quota Achievement Demonstrate mastery from initial opportunity identification to Closed Won, executing a methodical approach to consistently meet and exceed quota. Deeply understand customer goals, decision-making dynamics, and timelines to drive impactful, consultative commercial engagement. Advance renewal and expansion deals with well-timed milestones and proactive stakeholder management. Renewal Approach & Strategy Manage Braze's renewal lifecycle to maximize customer satisfaction, net retention, and long-term partnership value. Seamlessly orchestrate the customer journey alongside cross-functional partners. Cross-Functional Collaboration Partner closely with Customer Success, Solutions Consulting, Support, and Product teams to align on account strategy, technical needs, and feature adoption. Synthesize and communicate client insights and feedback internally to help influence regional go-to-market priorities and product roadmaps. Effective Communication Strategy Leverage a multi-channel approach to engage effectively with C-level and day-to-day stakeholders. Deliver concise, business-oriented messaging tailored to different audiences and executive levels. Market Understanding & Strategic Initiatives Stay ahead of regional market trends, competitive positioning, and consumer engagement best practices across LATAM. Champion regional GTM initiatives to strengthen Braze's brand and presence across Mexico and Central America. What Success Looks Like Consistently hitting or exceeding quarterly and annual net retention and expansion quota targets. Building structured, multi-threaded relationships with executive sponsors and operational leaders across your assigned territory. Partnering with cross-functional teams to proactively identify churn risks and uncover high-value expansion opportunities early in the contract cycle. Who You Are Based in or near Mexico City and able to work in a hybrid setup from our local office. 5+ years of quota-carrying account management, customer success, or digital sales experience, ideally within Enterprise SaaS, MarTech, or customer engagement platforms. Solid foundation in digital marketing, mobile/cross-channel messaging, customer retention, and CRM ecosystems. Demonstrated history of managing high-value enterprise accounts, driving contract renewals, and delivering account expansion/upsell quota. Trilingual fluency in English, Spanish, and Portuguese (written and verbal) is required. Bachelor's degree in Business, Marketing, Communications, or a related field. Willingness to travel across Mexico and Central America as needed for strategic client engagements. Why Join Play a pivotal commercial role in one of Braze's fastest-growing regions, directly impacting company expansion across LATAM. Join an inclusive, high-perfor