Principal Relationship Management and Business Development Manager (Remote-Eligible)

Capital One · Riverwoods, IL · $138,100 - $157,700 · remote Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team International Markets - Americas team. In this hands-on individual contributor role, you will support day-to-day partner operations and coordinate directly with regional Acquiring and Payment Enablement, and Merchants partners to maintain and grow Discover Network acceptance in the Caribbean & Central America. Key Responsibilities: Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs. Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets. Territory Planning & Prospecting: Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation. Acceptance Monitoring & Reporting: Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance. Event Support & Representation: Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads. Partner Performance Tracking: Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership. Contract Administration: Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts. Vertical Acceptance Support: Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators. Lead Generation & Research: Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels. Implementation & Launch Support: Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets. Compliance & Governance: Ensure all partner onboarding and ongoing account activities comply with Anti-Money Laundering (AML), KYC, and Enhanced Due Diligence (EDD) standards. Market Tracking: Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members. Core Competencies & Execution: Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners. Travel: Willingness and ability to travel up to 30–40% of the time across the region. Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry. Preferred Qualifications: Bachelor’s Degree. 5+ years of experience in payment network operations, merchant acquiring or fintech partner management. Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics. Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting. Fluent in Spanish and English. The minimum and maximum full-time annual salaries for this role are $138,100 - $157,700. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive