Payroll Connections Specialist

Human Interest · Remote, United States · $28.85 - $30.77 per hour · remote Human Interest is on a mission to ensure people in all lines of work have access to retirement benefits. As a Payroll Connections Specialist, you will enable and optimize payroll integrations for clients, ensuring seamless data integration across systems. Responsibilities: Be the main point of contact for clients, helping them establish technical integrations with 400+ payroll providers Develop an in-depth understanding of payroll provider systems and verify incoming payroll data for accuracy and completeness Use problem-solving skills to navigate technical issues impacting data flow between clients, Human Interest, and payroll partners Evaluate data discrepancies and make adjustments as needed Assist in drafting procedures detailing payroll-related information flow, demonstrating understanding of SEC, DOL, and IRS regulations Investigate technology issues, identify root causes, and develop solutions with various departments Guide clients through data analysis and assist with data transmission efforts Communicate professionally with internal and external clients, focusing on needs-driven solutions Identify areas for process improvement and lead projects impacting the business Requirements: 3+ years of experience in a professional role with strong technical troubleshooting and analytical skills At least 1 year of dedicated customer service experience with exceptional verbal and written communication skills Robust work ethic and ability to manage projects, work independently, and deliver high-quality results with minimal supervision Prior experience working with retirement plans or payroll providers, and understanding of governing industry regulations Ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines Passion for process improvement, desire to master new programs, and demonstrated ability to champion change Extreme attention to detail and commitment to quality output Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem Benefits: Great 401(k) plan with dollar-for-dollar employer match up to 4% of compensation Top-of-the-line health plans, dental and vision insurance Competitive time off and parental leave Unlimited access to digital tools, financial professionals, and knowledge center Enhanced mental health support, fertility healthcare, and family forming benefits Monthly work-from-home stipend and quarterly lifestyle stipend Compensation: $28.85 - $30.77 per hour