Lead Account Executive – UKI (Mid-Market & Enterprise)

Freshworks · London · hybrid Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Lead Account Executive – UKI (Mid-Market & Enterprise) Location: Hatton Garden, Farringdon, London, UK (Hybrid: In-office Monday, Wednesday, Thursday) Territory: UKI Role Type: Full-time, Individual Contributor (IC) Focus: New Business Acquisition / Hunting About the Role This is an Individual Contributor (IC) role based out of our vibrant London hub in Hatton Garden, Farringdon, dedicated to hunting and closing net-new business across the UKI As a Lead Account Executive at Freshworks, you will spearhead new logo acquisition across a blended territory of high-growth mid-market companies and large-scale enterprise accounts. You will manage end-to-end sales cycles,collaborating closely with your dedicated regional BDR, steering cross-functional deal teams, and engaging C-level stakeholders. As a brand ambassador, you will champion our innovative, AI-powered Software-as-a-Service (SaaS) product suite to help organizations become more productive, efficient, and customer-oriented. What You’ll Do Drive the Territory Strategy: Develop and execute a comprehensive strategic plan to map, prospect, qualify, and close net-new business across your assigned Dutch mid-market and enterprise accounts to consistently exceed quota. Master Dynamic Deal Cycles: Lead end-to-end sales cycles tailored to deal complexity,navigating agile 3-month cycles for mid-market accounts up to 9+ month, complex strategic transformations for enterprise opportunities valued at €100k+ ARR. Partner with a Dedicated BDR: Work in lockstep with a dedicated regional Business Development Representative, aligning on account-based prospecting, outbound campaigns, and pipeline generation. Cultivate Executive Relationships: Engage with line-of-business leaders, procurement, and C-level decision-makers, establishing yourself as a trusted advisor who translates technical capabilities into measurable business ROI. In-Region Travel & Customer Presence: Travel regularly to the Netherlands to meet prospects and customers face-to-face, lead high-stakes pitch meetings, and represent Freshworks at key industry events. Quarterback Cross-Functional Teams: Effectively steer internal resources,including Solution Engineering, Product Marketing, Legal, and Executive Leadership,to run compelling evaluations and secure commercial sign-offs. Cross-Department Collaboration: Communicate continuously with marketing and pre-sales teams to design and execute high-impact regional campaigns that optimize internal and external sales processes. Continuous Product Expertise: Maintain deep subject-matter expertise across modern SaaS, CRM, Customer Experience (CX), and IT Service Management (ITSM) ecosystems. Rigorous Forecasting: Deliver regular, precise pipeline reporting and forecasting to sales management. QUALIFICATIONS: What Y