Client Manager

We are seeking a Client Manager to join our team in New South Wales, Australia. As a Client Manager, you will partner with sales consultants to implement new business and ensure a smooth transition into the client management team. Critical Tasks and Expected Contributions/Results: Develop strategic relationships with key partners and understand clients' strategic business goals. Champion client needs while balancing business needs and developing solutions based on customers' strategic goals. Monitor service delivery execution and identify opportunities for improvement. Liaise with internal functions to drive financial results and achieve high customer satisfaction. Meet persistency goals and finalize the renewal of client contracts. Define the Renewal Strategy with the Client Management and Underwriting Teams. Maintain records on SFDC for key accounts and manage clients in line with team procedures. Coordinate with regional service partners to enhance client-facing propositions. Leverage global client relationships to identify and facilitate growth opportunities. Provide subject matter expertise on healthcare and social security regulations for Australia and other markets. Key Challenges/Anticipated Changes in Environment: Foster collaboration and gain support for organizational proposals. Liaise with internal departments to ensure optimum service to clients. Developmental Value of Position: Opportunities for strategic relationship development and network building. Increased senior-level exposure and direct sales work. Ability to work independently to achieve business targets. Lead research and development of new business opportunities. Drive cross-sell activities with other Cigna offices. Requirements: University degree preferred. At least 2 years of experience in the insurance industry or strategic relationship management. Strong analytical skills and attention to detail. Excellent negotiation and interpersonal skills. Team player with the ability to drive results through collaboration. Job Data by YubHub .