Senior Service Leadership Role for Mission-Critical Application Services

At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. This senior service leadership role is accountable for the sustainment of mission-critical application services for a Defence customer. Responsibilities: Own the end-to-end health, reliability, and operational performance of complex production and non-production environments. Lead a multidisciplinary team of more than 50 technical professionals across service operations and the support desk. Shape the service strategy, governance framework, and continual improvement roadmap. Provide authoritative advice to program leaders and senior customer stakeholders. Requirements: Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments. Advanced knowledge of IT service management practices. Demonstrated experience shaping service strategy, governance, operating standards, and improvement roadmaps. Capability in resolving complex, cross-domain service issues. Broad technical knowledge across enterprise infrastructure, applications, integrations, monitoring, and operational support models. Benefits: Flex Your Way – Tailor work to your life with options including Life Days, part-time arrangements, job sharing, and compressed hours. Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces. Learn Without Limits – Access over 120,000 on-demand courses. Work That Makes an Impact – Contribute to nationally significant projects. Build Your Future – Invest in your development every step of the way. Location: Melbourne, Victoria, Australia | Sydney, New South Wales, Australia | Canberra, Australian Capital Territory, Australia Salary: $172,000.00-$215,000.00 Security Clearance: Australian Citizen and active NV-2 security clearance required. Job Data by YubHub .