Telstra Retail: Full Time Customer Service & Sales Consultant - RUNDLE MALL

As a Retail Consultant at Telstra, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance. What You'll Be Doing: Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: Full-time annual fixed remuneration: $73,550 per year (junior rates apply for those under 20 years of age) Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays 12% superannuation included Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program designed to build on your skills and prepare you for your next step Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way! Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected. Is it You We're Looking For?: Great communication skills: you're a natural at connecting with people and making their day better. Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer. Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs. Passion for learning: you're eager to grow and develop your skills in a dynamic environment. Resilience and positivity: you have a can-do attitude, even when things get busy. Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest! Job Data by YubHub .